I would like to take this opportunity to respond to a letter to the editor regarding the U.S. Postal Service written by Kevin Fraley and published on March 19 about an unfortunate incident involving one of my retail associates. As Homer’s Postmaster I can tell you the U.S. Postal Service prides itself on providing best-in-class customer service, so we never like to hear that we have failed a customer.
I spoke with Mr. Fraley about the incident in question and assured him that we do not condone inappropriate performance by any of our employees and assured him that we are launching an investigation into the matter. I also asked Mr. Fraley to give us the opportunity to correct the situation to earn his continued business. We value his visits to the Homer Post Office.
The Postal Service served 3.2 million customers at more than 31,000 postal locations last year. And I’m proud to say the vast majority of our employees are dedicated to quality customer service and frequently go above and beyond what they are required to do. It is to their credit that the organization continues to function at a high level, providing the type of service our customers and communities expect and deserve.
Carolyn Sapp, Postmaster
U.S. Postal Service